Apr6

Apr6
These two words are used interchangeably so often, it’s no wonder most people think they mean pretty much the same thing. But there’s a fundamental difference that every organization operating in a free market economy should know.
Your brand is how you are perceived: by customers, potential customers and even your own employees.
All these characteristics combined make up your brand: the strong, unique identity that produces recognizability, confidence and loyalty in your audience.
If the brand is strategy, marketing is tactics. Using your brand identity as a guide, you can make high-return, cost-efficient decisions on how best to reach — and sell — your audience.
Say your company is a high end clothing boutique known for giving customers a luxury shopping experience. To reinforce this selling point, you send out elegant invitations to a private VIP wine & shopping night. The customer experience is your brand. The invitation is your marketing.
You might think your brand is self-evident and doesn’t need to be spelled out. But without having such a platform in place, it’s easy to react to a passing fad or market condition and sabotage your brand without realizing it.
What if your clothing boutique, instead of promoting luxury goods and service, sent out a Black Friday flyer offering “50% discount to the first 50 customers”? Yeah, you might get some extra traffic from people outside your defined customer base. But you’ve weakened your original reputation … and probably the customer loyalty you had because of it.
Branding is an investment that pays for itself the more — and the longer — you do it. That’s a difference you can take to the bank.
To have a chat with us about either or find out more information, access our service pages or contact us about your next project!